IT Support Pricing - Avefinity For Business

Support-only pricing

Straightforward IT support for small UK businesses and sole traders

Simple, reliable IT support for sole traders, small teams, and UK Small Businesses (SMEs). No enterprise bundles, no hidden services, and no assumptions about tools you don't use.

Ideal for small business owners who want a trusted IT contact and peace of mind, even if they only need help occasionally.

Avefinity is a Hertfordshire-based UK IT support provider, supporting sole traders and small businesses across the UK.

Pricing effective from 06 Jan 2026

Monthly Business Support Only Pricing

Ideal if you don't want to manage IT yourself, but want someone reliable to contact when something goes wrong.

Base monthly fee

Covers access to the service desk, basic account management, and coordination of support.

Choose the base plan that matches your current team size.

£50 per business (up to 1 named user) / month
£150 per business (2 to 5 named users) / month
Custom Pricing per business (up to 25 named users) / month

Included remote support time

Time spent fixing everyday issues such as email problems, software help, or user queries. Resets each month.

Up to 2 hours per month

Extra remote support (if needed)

Only charged if the included time is used up.

£45 per hour

Managed company device

A company-owned Windows device that we regularly support and assist with.

£25 per device / month Max 25 devices

Additional users (over base amount)

Day-to-day help for extra staff members.

£25 per user / month Max 5 extra named users Not avaliable for 1 user based plans

Included hours are for normal day-to-day support. Large changes, projects, or repeat heavy usage are handled separately so pricing stays fair for everyone.

What's included

Remote IT support for small businesses during standard UK business hours.
Help with everyday computer problems, software issues, and user questions (mainly Microsoft and Windows).
Support for third-party software on a best-efforts basis, depending on availability.
User joiners and leavers, including account setup, access changes, and basic handover support.
Liaison with third-party providers where needed (such as Microsoft or other approved suppliers).

Monitoring, security tools, backups, and reporting are only provided if the required third-party licences or systems are in place and agreed in advance.

Onboarding and Optional extras

Onboarding & setup

Initial review of your setup and agreement of support boundaries.

First month equivalent one-off

On-site support

When remote support isn't suitable (minimum 2 hours for non Hertfordshire, otherwise 1 hour minimum charge).

£65 per hour + travel

Project work

Migrations, upgrades, or larger one-off tasks.

£450 per day or £65/hr

What to expect from this service

Support is provided on a reasonable-use basis.
Only agreed users and devices are covered.
Software licences and subscriptions are not included unless agreed.
Security tools are recommended, not assumed.
Designed for UK small businesses, not enterprise environments.
We are not a 24/7 IT Support Provider

Service scope & response times

Support is provided on a reasonable endeavours basis during standard UK business hours.
Support requests are handled based on urgency, complexity, and the time they are received.
We aim to respond on the same working day whenever possible.
During busy periods, response times may be up to 3 working days.
This pricing plan does not include a formal SLA.
Urgent or business-critical issues are prioritised where capacity allows.
Response and resolution times depend on engineer availability, issue complexity, and any third-party involvement.

Final scope, pricing, and responsibilities are confirmed in writing before any work begins. This page is a pricing overview only and does not form part of a legally binding contract. All services are provided subject to Avefinity's Master Services Agreement and any applicable Statement of Work.