IT Support Bundles - Avefinity For Business

Managed IT support bundles (optional)

These plans combine IT support with Microsoft 365 licences and day-to-day IT management in one monthly cost. They’re designed for small businesses that want everything handled together and prefer predictable, all-inclusive pricing. If you only need occasional support or don't want bundled software, our Support-Only pricing is often the better and more flexible option.

Service or feature	Lite	Freelancer	Solo	Team	Team+	Growth	Business	Established	Established+
Pricing & Users
Monthly plan priceYour monthly plan price is a simple, fixed cost that covers your IT support time, Microsoft 365 licences where included, and the core services shown in each plan. There are no hidden fees, and each plan is designed to give small businesses clear, predictable IT spending from month to month.	£60	£90	£130	£185	£250	£325	£550	£950	£1,750
Users includedEach plan includes a set number of users who receive IT support, Microsoft 365 licensing where included, security tools, backups and account management. A “user” simply means one person in your business who needs an email account, cloud storage, support time and ongoing administration. Choosing the right plan depends on how many people you have for managed IT support and Microsoft 365 services.	1 User	1 User	1 User	Up to 3 Users	Up to 3 Users	Up to 4 Users	Up to 5 Users	Up to 10 users	Up to 25 users
Monthly IT support allowance Covers routine support requests, technical advice and planned changes. Unused time does not roll forward.	30 minutes	1 hour	2 hours	2 hours	3 hours	4 hours	8 hours	10 hours	16 hours
Additional IT support hours beyond your monthly allowance Remote support is typically charged at £65 per hour as a rough guide. On-site support may be charged at up to £90 per hour depending on your plan tier, location and travel time. All rates are confirmed and agreed with you before any work or visit is booked.	Guide: £65 remote / up to £90 on-site	Guide: £65 remote / up to £90 on-site	Guide: £65 remote / up to £90 on-site	Guide: £65 remote / up to £90 on-site	Guide: £65 remote / up to £90 on-site	Guide: £65 remote / up to £90 on-site	Guide: £65 remote / up to £90 on-site	Guide: £65 remote / up to £90 on-site	Guide: £65 remote / up to £90 on-site
Support Services
Remote IT support during UK business hours Usually Monday to Friday excluding public holidays.	✔	✔	✔	✔	✔	✔	✔	✔	✔
On-site Support
Local on-site support in Hatfield & nearby areas Included within your monthly support hours. Visits arranged subject to reasonable scheduling and availability.	✖	✔	✔	✔	✔	✔	✔	✔	✔
On-site visits outside the local area Travel time and travel cost charges apply - agreed in advance.	Quoted separately
Software Included
Microsoft 365Each plan includes the Microsoft 365 licence shown, giving your users access to the apps, email services, cloud storage and security features included in that specific Microsoft 365 edition. The licence type determines which Microsoft tools your business can use day to day, such as Outlook, Word, Teams and OneDrive, along with the level of built-in security and collaboration features.	Microsoft 365 Business Basic	Microsoft 365 Business Basic	Microsoft 365 Business Standard	Microsoft 365 Business Standard	Microsoft 365 Business Premium	Microsoft 365 Business Premium	Microsoft 365 Business Premium	Microsoft 365 Business Premium	Microsoft 365 Business Premium
Exclaimer Signature Management Cloud (Pro Edition)Centrally managed, consistent email signatures for all staff	✖	✖	✖	✔	✔	✔	✔	✔	✔
1Password Business password managerA secure way for your team to store, manage and share passwords safely. 1Password Business helps reduce the risk of weak or reused passwords by giving each user a simple tool to keep login details organised in one encrypted place. It supports safer access to email, cloud services and other business systems.	✖	✔	✔	✔	✔	✔	✔	✔	✔
Email backup & archiving Backups of Microsoft email data and user accounts.	✖	✔	✔	✔	✔	✔	✔	✔	✔
Onboarding & Migration
Initial onboarding & account setup Licence provisioning, tenant configuration and basic security hardening.	✔	✔	✔	✔	✔	✔	✔	✔	✔
Email & Microsoft data migration Included from Solo plans upwards for standard-sized migrations only. Larger user numbers or complex environments may be quoted as a separate project. Not included on Lite or Freelancer plans.	✖	✖	✔	✔	✔	✔	✔	✔	✔
Optional Services
Managed devicesOptional monitoring and management of your business laptops and desktops. This service helps keep devices updated, secure and working smoothly by handling software updates, basic security settings and general maintenance for you.	Quoted separately
Managed detection & response securityAn optional security service that monitors your systems for unusual activity and helps identify potential threats earlier. Delivered by our partner ThreatDown by MalwareBytes, this adds an extra layer of protection on top of your existing security tools. Delivered by third-party partner ThreatDown by MalwareBytes.	Quoted separately
Contract Terms
Minimum contract term	All plans have a three-month minimum term. After this, your service renews on a monthly rolling basis, giving you flexibility without a long-term commitment.
One-off onboarding payment	To get everything set up properly, there is a one‑time setup fee equal to 75% of your first month’s plan price. Your first monthly payment is still charged as usual. This setup fee covers the time and work involved in preparing your service, including security essentials, initial configuration, and checks to make sure everything is ready before your service starts. The setup fee is billed separately and is not deducted from your monthly plan.